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You can send us a query via Live Chat from 10am to 8pm Monday to Sunday. But if your holiday is in a few days' time, please give us a call
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ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
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ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
Contact us
How to contact us
You'll find the answers to a lot of your questions on our holiday FAQs page. But if you still need support, the best way to get in touch with us is via Live Chat. It'll save you from waiting on the phone as our call queues are currently extremely long.
If your holiday is due in a few days' time and you would like to amend or cancel, the best way to get in touch is by giving us a call.
Thank you for your patience and apologies in advance for keeping you waiting - we're working as quickly as we can to get to you!
GO TO FAQS
Here's how to get in touch
Call us
020 8016 3295 Holiday bookings and enquiries Monday to Saturday: 10am - 5pm (UK time) Sunday: Closed
020 8016 3297 On-holiday support line (24/7)